Privacy Policy

This Privacy Policy describes how Loving Memoirs collects, uses, and discloses your personal information when you use our website at https://loving-memoirs.com/, our mobile app, and when you purchase products from Loving Memoirs. By accessing the site or app and/or purchasing products from Loving Memoirs, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information we collect

• Personal information: when you make a purchase or create an account, we collect information such as your name, email address, shipping address, and payment information.
• Memorial content: if you create a memorial page, we collect the photos, videos, audio, and written content you choose to upload, including any future messages you record for later delivery.
• Communications: if you contact us via email, the contact form, or other channels, we keep a record of that communication.
• Usage data: we may collect information about how you access and use the site or app, including your IP address, browser type, device type, and operating system.

Use of information

• To process and fulfil your orders, communicate with you about them, and provide customer support.
• To publish and display the memorial pages, tributes, and media you create or that are shared with us for that purpose.
• To send you promotional emails about Loving Memoirs products and services, which you may opt out of at any time.
• To analyse usage trends, administer the site and app, and improve our services.

Disclosure of information

• We may share your personal information with third-party service providers who assist us in operating the site and app, processing payments, and fulfilling orders — for example, our payment processor.
• We may disclose your personal information if required by law, or if we believe it is necessary to comply with legal requirements or protect the rights, property, or safety of Loving Memoirs, our customers, or others.

Data security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Third-party links

The site and app may contain links to third-party websites or services that are not owned or controlled by Loving Memoirs. This Privacy Policy applies only to information collected by Loving Memoirs — we are not responsible for the privacy practices of third parties.

Children's privacy

Our site and app are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.

Data sharing

We value your privacy and handle your data with care. We may share data with trusted third parties for specific purposes — to process payments, fulfil orders, or comply with legal obligations. We only share the minimum data necessary for that purpose and we never sell your personal data to third parties for marketing purposes. You have the right to object to the sharing of your data for certain purposes — contact us using the details below.

Changes to this Privacy Policy

We may update or revise this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@loving-memoirs.com.

By using the site or app and/or purchasing products from Loving Memoirs, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.